This transparent approach helps shoppers make informed decisions without confusion or the need to seek out additional details. Should you have any questions about product specifications, features, or purchasing options—or if you require assistance during your shopping experience—Customer Service representatives are readily available to help. Multiple convenient contact options are provided, including live chat support, email communication, and a dedicated phone line, so you can choose the method that best suits your preferences and receive prompt assistance tailored to your needs.
- Toll-Free phone number: 888-298-2898 x3. US and Canada
- International phone number: +1-616-325-4728
- Email: ergoquest@gmail.com
- Text: +1-616-325-4728
Our Refund Policy
ErgoQuest provides a 90-day trial period, allowing customers to return products within this timeframe. If a return is made, customers will receive a refund of the original purchase price, minus shipping costs for both delivery and return, as well as a 10% restocking fee.
Here is the order process in numbered steps:
- The customer first receives a quote for the requested product.
- Upon approval of the quote, ErgoQuest converts it into an invoice and sends an online payment link to the customer via email.
- The customer completes payment securely online using any major credit card.
- ErgoQuest then prepares the product for shipment, which may take between 1 to 4 weeks depending on the specific item ordered.
- Once ready, ErgoQuest ships the product through one of five major freight carriers.
- After delivery, the customer can choose to assemble the product themselves or opt for ErgoQuest’s setup service.
- The customer has a 90-day trial period to evaluate the product.
- If a return is desired within this period, ErgoQuest will provide a quote covering disassembly and pickup services.
- After receiving the returned product at their loading dock, ErgoQuest processes a refund of the original purchase price minus freight costs (both ways), assembly and disassembly fees, and a 10% restocking fee.
We will be happy to explain any part of the process in detail.
ErgoQuest business addresses:
Production Facility:
2100 Nelson Ave. SE
Grand Rapids, MI 49507
Showroom Address:
955 Godfrey Ave. SW
Grand Rapids, MI 49503
Credit Cards We Accept