Frequently Asked Questions
Q: How do I contact ErgoQuest?
A: In the USA call toll free 888-298-2898. Outside of the US call 616-325-4728. Email: jeff.vandenbosch@gmail.com
Q: Does ErgoQuest Ship Worldwide?
A: Yes, we use UPS Air Freight to ship our products internationally. UPS facilitates the customs processing. We have shipped product to clients in Canada, UK, France, Mexico, Sweden, Denmark, Australia, New Zealand, Indonesia, Belarus, Russia, and Saipan.
Q: How do the products ship?
A: We ship our products in pieces on 40" x 48" shipping pallets. For domestic shipments we use a variety of freight carriers that will deliver the pallet to your address. For residential of office deliveries with no loading dock, the carriers will deliver using a liftgate.
Q: What if I need help with the setup and installation of my workstation or chair?
A: We can arrange to have an assembler come to your address, unpack the pieces and set up the workstation in your room of choice. This service is called our Installation and Setup Service.
Q: What is the Product Warranty?
A: We have a 5-year warranty on all motorized components.
Q: The website says the chairs are custom-sized to my body dimensions. What dimensions do I have to provide?
A: Look at the Body Dimension Form and take measurements for dimensions A, B, and C.
A: In the USA call toll free 888-298-2898. Outside of the US call 616-325-4728. Email: jeff.vandenbosch@gmail.com
Q: Does ErgoQuest Ship Worldwide?
A: Yes, we use UPS Air Freight to ship our products internationally. UPS facilitates the customs processing. We have shipped product to clients in Canada, UK, France, Mexico, Sweden, Denmark, Australia, New Zealand, Indonesia, Belarus, Russia, and Saipan.
Q: How do the products ship?
A: We ship our products in pieces on 40" x 48" shipping pallets. For domestic shipments we use a variety of freight carriers that will deliver the pallet to your address. For residential of office deliveries with no loading dock, the carriers will deliver using a liftgate.
Q: What if I need help with the setup and installation of my workstation or chair?
A: We can arrange to have an assembler come to your address, unpack the pieces and set up the workstation in your room of choice. This service is called our Installation and Setup Service.
Q: What is the Product Warranty?
A: We have a 5-year warranty on all motorized components.
Q: The website says the chairs are custom-sized to my body dimensions. What dimensions do I have to provide?
A: Look at the Body Dimension Form and take measurements for dimensions A, B, and C.