faq

Zero gravity workstations are becoming increasingly more vital to radiology, computer animation, high level programmers and many other professionals who need a workspace which is ergonomically optimum.

 Who is ErgoQuest?

ErgoQuest is incorporated in the State of Michigan, USA.  It has been in business developing and manufacturing reclining workstations for 13 years.  It has clients in all 50 US states as well as Australia, Hungary, Scotland, England, France, Mexico, Saipan, and Canada.

 Where can I see product videos?

You can see our product videos here: http://www.youtube.com/user/ergoquest?feature=mhum

Where can I see additional product photos?

Additional product photos can be viewed and downloaded here: https://profiles.google.com/110395148075933434403/photos

How do I place an order?

You can place your order online using our secure checkout, or you can call us toll free at 888-298-2898 and we’ll handle you order over the phone.

What forms of payment does ErgoQuest accept?

ErgoQuest accepts all major credit cards, including Visa, Mastercard, Discover, and American Express.  In some cases, ErgoQuest will also accept Purchase Orders from commercial and healthcare clients with credit approval.  ErgoQuest will also accept Authorizations from approved government entities, such as State Departments of Rehabilitation.

How do I contact ErgoQuest?

ErgoQuest is available by phone at our toll free phone number, 888-298-2898, Monday through Friday, 8am-5pm Eastern Standard Time. ErgoQuest can be reached anytime at info@ergoquest.com.

Where can I go to try out the products?

ErgoQuest has a 2500 square foot showroom at its manufacturing facility in Grand Rapids, Michigan.  All current workstations, recliners, and accessories are available to try first hand.  Trained staff will assist in answering questions and making recommendations. Arrangements for custom modifications can be coordinated with staff.  If you are not able to physically come to the Grand Rapids showroom, you can request a virtual visit to the showroom by calling 888-298-2898 and meeting a salesperson online at http://www.justin.tv/ergoquest.

Is there a local distributor?

ErgoQuest sells all of its products directly; t does not have any distributors.  This allows us to maintain full control over the product fulfillment process and keep our pricing reasonable.

What if I am very tall, short or heavy? Will ErgoQuest products fit me?

Since ErgoQuest customizes its workstations and recliners to the body dimensions of its clients,  there is no limit to size or weight that our products can handle.

What is the warranty?                     

ErgoQuest provides a two year warranty on any motorized components.

Can you ship to international clients?

Yes.  We use UPS International Air Freight to ship our products worldwide.  In most cases, UPS can also provide customs clearance services as well.

How long does it take to ship my order?

Because our products are customized, we usually require 2-3 weeks to fabricate and prepare a product for shipment.  Shipment times vary, based on where they being shipped.

How does the product arrive at my address?

All ErgoQuest orders are shipped on pallets.  Typical sizes are 40” x 48” and 40” x 72”.  Some pallets may even be as large as 48” x 96”. They will be delivered to your address by a freight truck equipped with a liftgate.  At the time of placing your order, you can specify if you need the driver to bring the product inside, or whether it can be left curbside.  Individual parts and components can be removed from the skid and brought inside the home or office by hand.

How much assembly is required?

All of our products are designed to be assembled with simple tools and hardware that is provided in the packaging.  Step-by-step instructions with photos are also included.  If additional help is needed, an ErgoQuest staff member can provide live instruction by video at http://justin.tv/ergoquest.

What if I am disabled and unable to move and assemble the products myself?

Let us know at the time of placing the order and we can make arrangements to have an approved handyman come to your location, bring the product to where you need it, and set it up for you.