Workstation FAQs
Q: What are your most popular or best-selling workstations?
A: Our most popular / best-selling workstations are the Zero Gravity Workstation 0b, Zero Gravity Workstation 0b-XL, Zero Gravity Workstation 7a, Zero Gravity Workstation 7a-Max, Zero Gravity Workstation 0, Zero Gravity Workstation 2c, and Zero Gravity Workstation Ultimate.
Our most popular / best-selling chairs are the Zero Gravity Chair 2b and the Zero Gravity Chair 4.
You can learn more about these products in our Most Popular Products guide.
Q: Do you keep all your products in stock or do you make them to order?
A: ErgoQuest has a few workstations and chairs in stock at the showroom, but most of our workstations and chairs are made to order. We custom-size all of our chairs, which usually requires 2-3 weeks production time. If one of the workstations or chairs we have on the showroom floor fits you and you want that specific product, you can purchase it immediately.
Q: Can I see the workstations and chairs and try them out in person?
A: Yes you can. You can come to our factory located at 2100 Nelson Avenue Grand Rapids Michigan 49507 or to our showroom located at 955 Godfrey Avenue Grand Rapids Michigan 49503. If you let us know where you are located, we can also potentially get you in touch with an ErgoQuest client in your area who may be willing to let you try their workstation or chair.
Q: Do the screws and nuts etc. come with the workstation or do I have to provide them myself?
A: All hardware is included. If we forgot to include something, we can send it to you via UPS.
Q: How much space is needed to accommodate a workstation?
A: Most of our workstations require a floor space of at least 5 x 7 feet and a ceiling height of at least 7 feet. If you have a smaller space than that, we can modify the workstation to accommodate it, or you could try a Zero Gravity Chair with monitor/tray attachments instead.
Q: Can the workstation stand against the wall?
A: Ideally you should have at least 45cm distance to the wall.
Q: What is the weight limit of the workstations?
A: All the workstations can support up to 350 pounds. Some workstations can support up to 450 pounds, and a few can support over 450 pounds.
Q: How do the monitors attach to the ErgoQuest workstations?
A: The monitors attach via our pan/tilt monitor mounts that have VESA standard (75mm and 100mm) mounting plates.
Q: What if I have Apple monitors?
A: Apple monitors will work but require a conversion plate.
Q: Do you provide the monitors?
A: The workstation does not come with monitors; however, we can provide the monitors as part of the order if you want for an additional fee.
Q: Do most individuals hook up a laptop or desktop to the monitor?
A: Most of our clients use laptops rather than desktop or tower style computers.
Q: What's the maximum number of monitors a workstation can fit?
A: Usually 6, but it varies based on the workstation and size of the monitor.
Q: What is the biggest single monitor a workstation can handle?
A: Typically 55 - 65 inches (65 is the biggest), but it varies according to the workstation.
Q: How difficult is it to change the monitor configuration in the future if desired?
A: The mounting system is quite easily configurable via series of clamps and tubes.
Q: What if I want to add a third monitor later on?
A: We have a single heavy-duty VESA pan/tilt monitor mount that can replace the dual monitor bar and can handle large monitors like the ultra-wide 49" curved monitor shown below. This mount is $99.95.
Q: Where do all of the cables/cords go for the monitor(s) and computer(s)?
A: We have cord management channels that attach to the back sides of the articulating arms. These channels will hide the power, video, and USB extension cables from the monitors and keyboard tray all the way to the computer. You can see a video about this here.
Q: Do I need to get some cable extensions for the monitors?
A: Yes. We recommend 12 feet for the monitor video cables and power cords.
Q: Should I have a mat over the cords on the ground to prevent a trip hazard?
A: Normally the workstation is placed close to a wall with an outlet so covering the cords is not necessary. If the cords will be lying across a walkway or circulation area, then they should be covered.
Q: How does the keyboard and mouse stay on the tray when tilted to accommodate a reclined position?
A: A trackball is not required. Most of our clients use a standard mouse. The top half of the tray is made out of felt material. The felt material acts as a hook and loop fastening system, holding the keyboard and mouse pad in place on the tray.
Q: What is the seat cushion like?
A: The seat cushion is a 5" thick cushion with a 3" layer of 4 pound density memory foam plus a 2" layer of poly foam. It simply attaches to the chair base with a pocket at the head and an elastic band at the foot. For more information about the cushion, check out our Workstation Customizations page and this video.
Q: Are the armrests removable on the chair?
A: Yes, they easily slide in/out.
Q: Do the workstations come with wheels? If so, do they lock into place?
A: Yes, the workstations come with wheels so you can easily move them around. And yes, they lock into place for safety.
Q: How do I adjust the workstation or chair to my body?
A: You can use the motorized monitor height and tray height and angle adjustments to adjust the workstation or chair to your body.
Q: Where do the computer(s) sit?
A: Most clients use a laptop which typically sits on the left side table by the mast.
Q: Where can I place my phone or my drink?
A: The phone is usually placed on the side table; however, it could also be placed on the laptop tray. We could provide a separate arm or tray to support the phone. The drink can be placed on the side table. You can see a video about this here.
Q: Is the chair cushion and cushion cover removable?
A: The chair cushion can be removed from the chair, and the cushion cover is removable and is machine-washable. There is a large full length zipper on the back of the cushion that allows removal of the foam so the cover can be washed.
Q: Can the head pillow be removed?
Yes, the head pillow can be removed. It hangs in position from a Velcro strap to the back of the chair so it is smooth beneath the pillow. You can see a video about this here.
Q: Are any special power requirements needed for these workstations?
A: No special power requirements. 15 amps is sufficient.
Q: I am located in Europe — do you have a voltage converter?
A: We ship our EU orders with a 500 watt step down converter, power strip and type C plug. This sits between your 220/230V electrical outlet and the 110/120V workstation.
Q: Does your product have a CE(Conformité Européenne) certificate for the European market?
A: The overall workstation does not have any formal CE certification; however, the electrical components have UL/CE approval. This has been sufficient for most of our EU clients.
Q: Is it OK to leave the workstation plugged into the wall 24-7?
A: There is no problem with leaving it plugged in 24-7.
Q: What is the Product Warranty?
A: We have a 5 year warranty on all mechanical and electrical components, including motors, power supplies, control boxes, and hand switches. If any of these items wear out, ErgoQuest will ship replacements at its expense to your address. Components are easily replaceable and require no special skills or tools. The warranty applies equally to both new and floor sample units.
Q: Are there any issues with the motorized components? Is there a failure rate?
A: The motors are sealed electro-mechanical motors that are working with loads far below their capacities. Failure is very rare. No maintenance is required.
Q: The website says the chairs are custom-sized to my body dimensions. What dimensions do I have to provide?
A: Look at the Body Dimension Form and take measurements for dimensions A, B, C, D, and E.
Q: Do the body dimensions need to be super accurate?
No need to stress out - the memory foam is quite forgiving. As long as you are within an inch on each of the dimensions you should be fine.
Q: How long does it take for you to build a workstation or chair?
A: The build time can take between 1-4 weeks depending on what you order. A chair with few or no customizations will likely take around a week. A more complex workstation will likely take around a month.
Q: What add-ons or accessories can I get with my workstation?
A: Here are some possible add-ons:
Q: Do the workstations have an option to save the last position or a “favorite” position so that continuous adjustments aren’t required?
A: There is a controls option that gives memory position options for all the chair positions and mast height. In/out positions for the monitor and keyboard tray would still have to be manual. This controls option is a $2000 upgrade. Most of our clients do not need this. They usually have one or two favorite positions and do the minimal chair position changes to get in and out and simply raise and lower the main mast.
Q: What is the weight limit of the keyboard tray?
A: Since the tray is designed to have its front edge rest on the armrests, the weight limit is quite high.
Q: How can I incorporate a camera?
A: The most common way is to mount it on a separate articulating arm with pan/tilt head off the main mast.
Q: What should I use for speakers?
A: Most people go with a sound bar instead of separate individual speakers. We have used this one with good results in the past.
Q: Do you have a support to hold books for reading?
A: Yes. Check out this video starting at 1:16. It shows the book holder in use.
Q: What is the laptop tray?
A: The laptop tray is an adjustable arm with a tilting tray that can be positioned to the left of the wrap-around keyboard tray. It mounts to the motorized height mast so it moves up and down with the monitors and keyboard tray.
Q: How do I get the laptop tray to stay horizontal (for working in a standing position?
A: You will need to tighten the pivot connection with a 6mm Allen wrench.
A: Our most popular / best-selling workstations are the Zero Gravity Workstation 0b, Zero Gravity Workstation 0b-XL, Zero Gravity Workstation 7a, Zero Gravity Workstation 7a-Max, Zero Gravity Workstation 0, Zero Gravity Workstation 2c, and Zero Gravity Workstation Ultimate.
Our most popular / best-selling chairs are the Zero Gravity Chair 2b and the Zero Gravity Chair 4.
You can learn more about these products in our Most Popular Products guide.
Q: Do you keep all your products in stock or do you make them to order?
A: ErgoQuest has a few workstations and chairs in stock at the showroom, but most of our workstations and chairs are made to order. We custom-size all of our chairs, which usually requires 2-3 weeks production time. If one of the workstations or chairs we have on the showroom floor fits you and you want that specific product, you can purchase it immediately.
Q: Can I see the workstations and chairs and try them out in person?
A: Yes you can. You can come to our factory located at 2100 Nelson Avenue Grand Rapids Michigan 49507 or to our showroom located at 955 Godfrey Avenue Grand Rapids Michigan 49503. If you let us know where you are located, we can also potentially get you in touch with an ErgoQuest client in your area who may be willing to let you try their workstation or chair.
Q: Do the screws and nuts etc. come with the workstation or do I have to provide them myself?
A: All hardware is included. If we forgot to include something, we can send it to you via UPS.
Q: How much space is needed to accommodate a workstation?
A: Most of our workstations require a floor space of at least 5 x 7 feet and a ceiling height of at least 7 feet. If you have a smaller space than that, we can modify the workstation to accommodate it, or you could try a Zero Gravity Chair with monitor/tray attachments instead.
Q: Can the workstation stand against the wall?
A: Ideally you should have at least 45cm distance to the wall.
Q: What is the weight limit of the workstations?
A: All the workstations can support up to 350 pounds. Some workstations can support up to 450 pounds, and a few can support over 450 pounds.
Q: How do the monitors attach to the ErgoQuest workstations?
A: The monitors attach via our pan/tilt monitor mounts that have VESA standard (75mm and 100mm) mounting plates.
Q: What if I have Apple monitors?
A: Apple monitors will work but require a conversion plate.
Q: Do you provide the monitors?
A: The workstation does not come with monitors; however, we can provide the monitors as part of the order if you want for an additional fee.
Q: Do most individuals hook up a laptop or desktop to the monitor?
A: Most of our clients use laptops rather than desktop or tower style computers.
Q: What's the maximum number of monitors a workstation can fit?
A: Usually 6, but it varies based on the workstation and size of the monitor.
Q: What is the biggest single monitor a workstation can handle?
A: Typically 55 - 65 inches (65 is the biggest), but it varies according to the workstation.
Q: How difficult is it to change the monitor configuration in the future if desired?
A: The mounting system is quite easily configurable via series of clamps and tubes.
Q: What if I want to add a third monitor later on?
A: We have a single heavy-duty VESA pan/tilt monitor mount that can replace the dual monitor bar and can handle large monitors like the ultra-wide 49" curved monitor shown below. This mount is $99.95.
Q: Where do all of the cables/cords go for the monitor(s) and computer(s)?
A: We have cord management channels that attach to the back sides of the articulating arms. These channels will hide the power, video, and USB extension cables from the monitors and keyboard tray all the way to the computer. You can see a video about this here.
Q: Do I need to get some cable extensions for the monitors?
A: Yes. We recommend 12 feet for the monitor video cables and power cords.
Q: Should I have a mat over the cords on the ground to prevent a trip hazard?
A: Normally the workstation is placed close to a wall with an outlet so covering the cords is not necessary. If the cords will be lying across a walkway or circulation area, then they should be covered.
Q: How does the keyboard and mouse stay on the tray when tilted to accommodate a reclined position?
A: A trackball is not required. Most of our clients use a standard mouse. The top half of the tray is made out of felt material. The felt material acts as a hook and loop fastening system, holding the keyboard and mouse pad in place on the tray.
Q: What is the seat cushion like?
A: The seat cushion is a 5" thick cushion with a 3" layer of 4 pound density memory foam plus a 2" layer of poly foam. It simply attaches to the chair base with a pocket at the head and an elastic band at the foot. For more information about the cushion, check out our Workstation Customizations page and this video.
Q: Are the armrests removable on the chair?
A: Yes, they easily slide in/out.
Q: Do the workstations come with wheels? If so, do they lock into place?
A: Yes, the workstations come with wheels so you can easily move them around. And yes, they lock into place for safety.
Q: How do I adjust the workstation or chair to my body?
A: You can use the motorized monitor height and tray height and angle adjustments to adjust the workstation or chair to your body.
Q: Where do the computer(s) sit?
A: Most clients use a laptop which typically sits on the left side table by the mast.
Q: Where can I place my phone or my drink?
A: The phone is usually placed on the side table; however, it could also be placed on the laptop tray. We could provide a separate arm or tray to support the phone. The drink can be placed on the side table. You can see a video about this here.
Q: Is the chair cushion and cushion cover removable?
A: The chair cushion can be removed from the chair, and the cushion cover is removable and is machine-washable. There is a large full length zipper on the back of the cushion that allows removal of the foam so the cover can be washed.
Q: Can the head pillow be removed?
Yes, the head pillow can be removed. It hangs in position from a Velcro strap to the back of the chair so it is smooth beneath the pillow. You can see a video about this here.
Q: Are any special power requirements needed for these workstations?
A: No special power requirements. 15 amps is sufficient.
Q: I am located in Europe — do you have a voltage converter?
A: We ship our EU orders with a 500 watt step down converter, power strip and type C plug. This sits between your 220/230V electrical outlet and the 110/120V workstation.
Q: Does your product have a CE(Conformité Européenne) certificate for the European market?
A: The overall workstation does not have any formal CE certification; however, the electrical components have UL/CE approval. This has been sufficient for most of our EU clients.
Q: Is it OK to leave the workstation plugged into the wall 24-7?
A: There is no problem with leaving it plugged in 24-7.
Q: What is the Product Warranty?
A: We have a 5 year warranty on all mechanical and electrical components, including motors, power supplies, control boxes, and hand switches. If any of these items wear out, ErgoQuest will ship replacements at its expense to your address. Components are easily replaceable and require no special skills or tools. The warranty applies equally to both new and floor sample units.
Q: Are there any issues with the motorized components? Is there a failure rate?
A: The motors are sealed electro-mechanical motors that are working with loads far below their capacities. Failure is very rare. No maintenance is required.
Q: The website says the chairs are custom-sized to my body dimensions. What dimensions do I have to provide?
A: Look at the Body Dimension Form and take measurements for dimensions A, B, C, D, and E.
Q: Do the body dimensions need to be super accurate?
No need to stress out - the memory foam is quite forgiving. As long as you are within an inch on each of the dimensions you should be fine.
Q: How long does it take for you to build a workstation or chair?
A: The build time can take between 1-4 weeks depending on what you order. A chair with few or no customizations will likely take around a week. A more complex workstation will likely take around a month.
Q: What add-ons or accessories can I get with my workstation?
A: Here are some possible add-ons:
- Pan/tilt adjustable webcam mounts on small articulating arms
- Speaker mounts
- Pan/tilt adjustable book holder with articulating arms
- Extra large wrap-around tray to accommodate a writing pad, drawing tablet, split keyboard, extra mice etc.
- LED tasklight on adjustable gooseneck arm
- iPad mounts
- Phone mounts
Q: Do the workstations have an option to save the last position or a “favorite” position so that continuous adjustments aren’t required?
A: There is a controls option that gives memory position options for all the chair positions and mast height. In/out positions for the monitor and keyboard tray would still have to be manual. This controls option is a $2000 upgrade. Most of our clients do not need this. They usually have one or two favorite positions and do the minimal chair position changes to get in and out and simply raise and lower the main mast.
Q: What is the weight limit of the keyboard tray?
A: Since the tray is designed to have its front edge rest on the armrests, the weight limit is quite high.
Q: How can I incorporate a camera?
A: The most common way is to mount it on a separate articulating arm with pan/tilt head off the main mast.
Q: What should I use for speakers?
A: Most people go with a sound bar instead of separate individual speakers. We have used this one with good results in the past.
Q: Do you have a support to hold books for reading?
A: Yes. Check out this video starting at 1:16. It shows the book holder in use.
Q: What is the laptop tray?
A: The laptop tray is an adjustable arm with a tilting tray that can be positioned to the left of the wrap-around keyboard tray. It mounts to the motorized height mast so it moves up and down with the monitors and keyboard tray.
Q: How do I get the laptop tray to stay horizontal (for working in a standing position?
A: You will need to tighten the pivot connection with a 6mm Allen wrench.
Videos
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Frequently Asked Questions
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Frequently Asked Questions
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