Shipping, Delivery, & Assembly FAQs
Q: Does ErgoQuest ship worldwide?
A: Yes, we use UPS Air Freight to ship our products internationally. UPS facilitates the customs processing. We have shipped product to clients in Canada, UK, France, Mexico, Sweden, Denmark, Australia, New Zealand, Indonesia, Belarus, Russia, and Saipan.
Q: How do the products ship?
A: We ship our products in pieces on 40" x 48" shipping pallets. For domestic shipments we use a variety of freight carriers that will deliver the pallet to your address. For residential of office deliveries with no loading dock, the carriers will deliver using a liftgate.
Q: Does the shipping quote cover any type of insurance?
A: We can add insurance to the shipping quote, however, generally do not have issues with damage due to our careful packing and do not think the insurance is worth the cost. If there is damage we will replace any damaged parts at our expense.
Q: Do I pay the freight carrier directly for shipping?
A: You will not be paying directly for the shipping. We prepay the shipment so you will be reimbursing us as part of our invoice.
Q: Do you do delivery to the inside of the building or just the front door of the building?
The freight carrier will deliver to your driveway. They may be able to wheel it into the garage with a pallet jack.
If you purchase our Installation and Setup Service, then the installer will open the pallet, unwrap the parts and carry them into the building before doing the assembly.
Q: How do I get the workstation through the door? Will it fit?
A: The workstation is shipped in pieces on a pallet. The individual pieces will fit through any door.
Q: Can I take the workstation up an elevator?
A: The workstation is in pieces; no one part is more than 60 pounds. The parts can easily be taken up in a typical office elevator.
Q: Can I assemble my workstation by myself? How difficult is it?
A: Assembly is not included, but is not difficult. If you are somewhat handy with tools, you should not have a problem. We will send you a user manual for setup instructions and be available via email, phone, and video to help.
Q: Do the chairs require assembly?
A: The chairs ship already assembled. If you order a chair with a laptop arm and/or tray, then you will just have to attach those.
Q: How do I carry the workstation pieces up the stairs?
A: You can move the pieces yourself with the help of a couple friends or hire a service like Bell Boys Moving through HireaHelper.com.
Q: How tight are we supposed to tighten the bolts?
A: The bolts should be loose enough to allow for easy pivot movement.
Q: What if I want someone else to assemble my workstation or chair for me?
A: We can arrange to have an assembler come to your address, unpack the pieces and set up the workstation in your room of choice. This service is called our Installation and Setup Service ($550). Typically the installer comes the day after delivery.
Q: What professional furniture installers do you use?
A: We use Thumbtack, BAK Service, AR Services, etc.
Q: Will the professional furniture installers carry the parts up the stairs and haul away debris afterwards?
A: Yes, they will carry the parts upstairs, and they will also haul away the shipping pallet and debris after the installation.
Q: How long does the assembly process take?
A: It usually takes about 3 hours.
Q: How are the shipping costs calculated?
A: We use the following freight carriers: ABF, Dayton Freight, Estes, Forward Air, R&L Carriers, TForce Freight, XPO Logistics, and UPS. We pick the freight carrier that will ship in the fastest amount of time for the least amount of money.
Q: On international shipments, does ErgoQuest collect customs duties and taxes and VAT?
A: No. We will provide an estimate for these taxes, but the actual amount and collection will be determined by UPS Brokerage as part of their International air freight delivery service.
A: Yes, we use UPS Air Freight to ship our products internationally. UPS facilitates the customs processing. We have shipped product to clients in Canada, UK, France, Mexico, Sweden, Denmark, Australia, New Zealand, Indonesia, Belarus, Russia, and Saipan.
Q: How do the products ship?
A: We ship our products in pieces on 40" x 48" shipping pallets. For domestic shipments we use a variety of freight carriers that will deliver the pallet to your address. For residential of office deliveries with no loading dock, the carriers will deliver using a liftgate.
Q: Does the shipping quote cover any type of insurance?
A: We can add insurance to the shipping quote, however, generally do not have issues with damage due to our careful packing and do not think the insurance is worth the cost. If there is damage we will replace any damaged parts at our expense.
Q: Do I pay the freight carrier directly for shipping?
A: You will not be paying directly for the shipping. We prepay the shipment so you will be reimbursing us as part of our invoice.
Q: Do you do delivery to the inside of the building or just the front door of the building?
The freight carrier will deliver to your driveway. They may be able to wheel it into the garage with a pallet jack.
If you purchase our Installation and Setup Service, then the installer will open the pallet, unwrap the parts and carry them into the building before doing the assembly.
Q: How do I get the workstation through the door? Will it fit?
A: The workstation is shipped in pieces on a pallet. The individual pieces will fit through any door.
Q: Can I take the workstation up an elevator?
A: The workstation is in pieces; no one part is more than 60 pounds. The parts can easily be taken up in a typical office elevator.
Q: Can I assemble my workstation by myself? How difficult is it?
A: Assembly is not included, but is not difficult. If you are somewhat handy with tools, you should not have a problem. We will send you a user manual for setup instructions and be available via email, phone, and video to help.
Q: Do the chairs require assembly?
A: The chairs ship already assembled. If you order a chair with a laptop arm and/or tray, then you will just have to attach those.
Q: How do I carry the workstation pieces up the stairs?
A: You can move the pieces yourself with the help of a couple friends or hire a service like Bell Boys Moving through HireaHelper.com.
Q: How tight are we supposed to tighten the bolts?
A: The bolts should be loose enough to allow for easy pivot movement.
Q: What if I want someone else to assemble my workstation or chair for me?
A: We can arrange to have an assembler come to your address, unpack the pieces and set up the workstation in your room of choice. This service is called our Installation and Setup Service ($550). Typically the installer comes the day after delivery.
Q: What professional furniture installers do you use?
A: We use Thumbtack, BAK Service, AR Services, etc.
Q: Will the professional furniture installers carry the parts up the stairs and haul away debris afterwards?
A: Yes, they will carry the parts upstairs, and they will also haul away the shipping pallet and debris after the installation.
Q: How long does the assembly process take?
A: It usually takes about 3 hours.
Q: How are the shipping costs calculated?
A: We use the following freight carriers: ABF, Dayton Freight, Estes, Forward Air, R&L Carriers, TForce Freight, XPO Logistics, and UPS. We pick the freight carrier that will ship in the fastest amount of time for the least amount of money.
Q: On international shipments, does ErgoQuest collect customs duties and taxes and VAT?
A: No. We will provide an estimate for these taxes, but the actual amount and collection will be determined by UPS Brokerage as part of their International air freight delivery service.