ErgoQuest Fulfillment Policy
What We Sell
ErgoQuest sells zero gravity workstations, zero gravity chairs, overbed workstations, and ergonomic desks. See each product section in the pages list on the left for listings of the product name and detailed text descriptions of what we sell. You will see multiple pictures and information. See the cushion cover color page for color options.
ErgoQuest sells zero gravity workstations, zero gravity chairs, overbed workstations, and ergonomic desks. See each product section in the pages list on the left for listings of the product name and detailed text descriptions of what we sell. You will see multiple pictures and information. See the cushion cover color page for color options.
The Purchase Currency
Each product clearly lists a price. The price shown is in US dollars.
Each product clearly lists a price. The price shown is in US dollars.
Customer Service Contact Information
Our customer service personnel can be reached in several convenient ways:
1. Toll-Free phone number: 888-298-2898 x3. US and Canada
2. International phone number: +1-616-325-4728
3. Email: [email protected]
4. Text: +1-616-325-4728
Our customer service personnel can be reached in several convenient ways:
1. Toll-Free phone number: 888-298-2898 x3. US and Canada
2. International phone number: +1-616-325-4728
3. Email: [email protected]
4. Text: +1-616-325-4728
Our Refund Policy
ErgoQuest offers a 90 day trial period during which customers can return a product for a refund of the original purchase price minus the shipping cost (both ways) and a 10% re-stock fee.
Here is the order process in numbered steps:
1. Customer receives a quote for requested product
2. Customer approves the quote
3. ErgoQuest converts the quote to an invoice and emails an online payment link to the customer
4. Customer pays the invoice securely online using any major credit card.
5. ErgoQuest prepares the product for shipment. Product time can take 1-4 weeks depending on the product ordered.
6. ErgoQuest ships the product to the customer using any one of 5 major freight carriers.
7. Customer receives the product and assembles the product himself/herself or uses ErgoQuest's setup Service.
8. Customer has 90 days to try the product
9. If customer decides to return the product, ErgoQuest will provide a quote for product disassembly and pickup
10. After product is received at ErgoQuest 's loading dock, a refund of the original purchase price minus the freight costs (to/from), assembly and disassembly costs, and a 10% restock fee.
We will be happy to explain any part of the process in detail.
ErgoQuest offers a 90 day trial period during which customers can return a product for a refund of the original purchase price minus the shipping cost (both ways) and a 10% re-stock fee.
Here is the order process in numbered steps:
1. Customer receives a quote for requested product
2. Customer approves the quote
3. ErgoQuest converts the quote to an invoice and emails an online payment link to the customer
4. Customer pays the invoice securely online using any major credit card.
5. ErgoQuest prepares the product for shipment. Product time can take 1-4 weeks depending on the product ordered.
6. ErgoQuest ships the product to the customer using any one of 5 major freight carriers.
7. Customer receives the product and assembles the product himself/herself or uses ErgoQuest's setup Service.
8. Customer has 90 days to try the product
9. If customer decides to return the product, ErgoQuest will provide a quote for product disassembly and pickup
10. After product is received at ErgoQuest 's loading dock, a refund of the original purchase price minus the freight costs (to/from), assembly and disassembly costs, and a 10% restock fee.
We will be happy to explain any part of the process in detail.
Our website's privacy policy
Our privacy policy can be viewed here: http://www.ergoquest.com/privacy-policy.html
Our privacy policy can be viewed here: http://www.ergoquest.com/privacy-policy.html
ErgoQuest business address
Production Facility:
2100 Nelson Ave. SE
Grand Rapids, MI 49507
Showroom Address:
955 Godfrey Ave. SW
Grand Rapids, MI 49503
Production Facility:
2100 Nelson Ave. SE
Grand Rapids, MI 49507
Showroom Address:
955 Godfrey Ave. SW
Grand Rapids, MI 49503
Credit Cards We Accept
