Frequently Asked Questions
Q: How do I contact ErgoQuest?
A: In the USA call toll free 888-298-2898. Outside of the US call 616-325-4728. Email: [email protected]
Q: Can I see the workstations and chairs and try them out in person?
A: Yes you can. You can come to our factory located at 2100 Nelson Avenue Grand Rapids Michigan 49507. If you let us know where you are located, we can also potentially get you in touch with an ErgoQuest client in your area who may be willing to let you try their workstation or chair.
Q: Does ErgoQuest ship worldwide?
A: Yes, we use UPS Air Freight to ship our products internationally. UPS facilitates the customs processing. We have shipped product to clients in Canada, UK, France, Mexico, Sweden, Denmark, Australia, New Zealand, Indonesia, Belarus, Russia, and Saipan.
Q: How do the products ship?
A: We ship our products in pieces on 40" x 48" shipping pallets. For domestic shipments we use a variety of freight carriers that will deliver the pallet to your address. For residential of office deliveries with no loading dock, the carriers will deliver using a liftgate.
Q: How does the keyboard and mouse stay on the tray when tilted to accommodate a reclined position?
A: A trackball is not required. Most of our clients use a standard mouse. The top half of the tray is made out of felt material. The felt material acts as a hook and loop fastening system, holding the keyboard and mouse pad in place on the tray.
Q: What if I need help with the setup and installation of my workstation or chair?
A: We can arrange to have an assembler come to your address, unpack the pieces and set up the workstation in your room of choice. This service is called our Installation and Setup Service.
Q: What is the Product Warranty?
A: We have a 5-year warranty on all motorized components.
Q: The website says the chairs are custom-sized to my body dimensions. What dimensions do I have to provide?
A: Look at the Body Dimension Form and take measurements for dimensions A, B, C, D, and E.
Q: How long does it take to build a workstation or chair?
A: The build time can take between 1-4 weeks depending on what you order. A chair with few or no customizations will likely take around a week. A more complex workstation will likely take around a month.
Q: What payment methods do you accept?
A: We currently accept credit cards, debit cards, direct bank transfers, checks, PayPal, and Affirm. Affirm is an installment payment plan that lets clients split their purchases into monthly payments, often with transparent, fixed interest rates.
Q: What is the minimum amount of money that I'm required to pay upfront?
A: We require a 25% deposit on order and the remainder on completion prior to delivery.
Q: Can I order if I am tax exempt?
A: Yes, you can order if you are tax exempt. We only collect sales tax from private parties within the State of Michigan. If you are located outside of the State of Michigan, you don't have to pay sales tax. If you're international, you have to pay tax to your government.
Q: How are the shipping costs calculated?
A: We use the following freight carriers: ABF, Dayton Freight, Estes, Forward Air, R&L Carriers, TForce Freight, XPO Logistics, and UPS. We pick the freight carrier that will ship in the fastest amount of time for the least amount of money.
Q: On international shipments, does ErgoQuest collect customs duties and taxes and VAT?
A: No. We will provide an estimate for these taxes, but the actual amount and collection will be determined by UPS Brokerage as part of their International air freight delivery service.
Q: What happens if I want to return my workstation or chair?
A: We offer a 30 day trial period. Since the chair is customized, we require a 10% restock fee and you would be responsible for the shipping costs both ways.
A: In the USA call toll free 888-298-2898. Outside of the US call 616-325-4728. Email: [email protected]
Q: Can I see the workstations and chairs and try them out in person?
A: Yes you can. You can come to our factory located at 2100 Nelson Avenue Grand Rapids Michigan 49507. If you let us know where you are located, we can also potentially get you in touch with an ErgoQuest client in your area who may be willing to let you try their workstation or chair.
Q: Does ErgoQuest ship worldwide?
A: Yes, we use UPS Air Freight to ship our products internationally. UPS facilitates the customs processing. We have shipped product to clients in Canada, UK, France, Mexico, Sweden, Denmark, Australia, New Zealand, Indonesia, Belarus, Russia, and Saipan.
Q: How do the products ship?
A: We ship our products in pieces on 40" x 48" shipping pallets. For domestic shipments we use a variety of freight carriers that will deliver the pallet to your address. For residential of office deliveries with no loading dock, the carriers will deliver using a liftgate.
Q: How does the keyboard and mouse stay on the tray when tilted to accommodate a reclined position?
A: A trackball is not required. Most of our clients use a standard mouse. The top half of the tray is made out of felt material. The felt material acts as a hook and loop fastening system, holding the keyboard and mouse pad in place on the tray.
Q: What if I need help with the setup and installation of my workstation or chair?
A: We can arrange to have an assembler come to your address, unpack the pieces and set up the workstation in your room of choice. This service is called our Installation and Setup Service.
Q: What is the Product Warranty?
A: We have a 5-year warranty on all motorized components.
Q: The website says the chairs are custom-sized to my body dimensions. What dimensions do I have to provide?
A: Look at the Body Dimension Form and take measurements for dimensions A, B, C, D, and E.
Q: How long does it take to build a workstation or chair?
A: The build time can take between 1-4 weeks depending on what you order. A chair with few or no customizations will likely take around a week. A more complex workstation will likely take around a month.
Q: What payment methods do you accept?
A: We currently accept credit cards, debit cards, direct bank transfers, checks, PayPal, and Affirm. Affirm is an installment payment plan that lets clients split their purchases into monthly payments, often with transparent, fixed interest rates.
Q: What is the minimum amount of money that I'm required to pay upfront?
A: We require a 25% deposit on order and the remainder on completion prior to delivery.
Q: Can I order if I am tax exempt?
A: Yes, you can order if you are tax exempt. We only collect sales tax from private parties within the State of Michigan. If you are located outside of the State of Michigan, you don't have to pay sales tax. If you're international, you have to pay tax to your government.
Q: How are the shipping costs calculated?
A: We use the following freight carriers: ABF, Dayton Freight, Estes, Forward Air, R&L Carriers, TForce Freight, XPO Logistics, and UPS. We pick the freight carrier that will ship in the fastest amount of time for the least amount of money.
Q: On international shipments, does ErgoQuest collect customs duties and taxes and VAT?
A: No. We will provide an estimate for these taxes, but the actual amount and collection will be determined by UPS Brokerage as part of their International air freight delivery service.
Q: What happens if I want to return my workstation or chair?
A: We offer a 30 day trial period. Since the chair is customized, we require a 10% restock fee and you would be responsible for the shipping costs both ways.